DDoS Mitigation - Included  
This network-based cloud solution offers advanced detection and mitigation technology that minimizes the impact of DDoS attacks by re-routing all traffic to one or more scrubbing centers. As a result, only clean traffic is delivered. This service provides scalable and flexible protection, including authorized, automatic and self mitigation support options. Unlimited amount of scrubs are provided to contract districts.

DNS Services - Included
ESC Region 11’s authoritative name servers can host your district’s DNS zones as a primary or secondary source. Secondary zone hosting can provide off-site redundancy for your district’s existing primary name server. Primary zone hosting includes management of any new records or adjustments via support requests to a dedicated ESC Region 11 support technician.

Offsite Storage - Reduced Rate
ESC Region 11 will provide offsite storage for districts on a monthly subscription agreement. Storage is available in 1TB increments. Connectivity will be set up to the district to ensure secure transport of files to the ESC Region 11 data center. Storage needs can be expanded as needed, and districts will be billed monthly only for the allocated amount.

Rackspace - Reduced Rate (As Available)
Space in a standard 19” rack within the ESC Region 11 data center can be purchased as available.  Rackspace service includes attachment to the UPS with backup power from a dedicated generator.  Location is secured with video monitoring as well as guided access to the room with a log of all visitors and timestamps.  Badge and fingerprint verification is on both access doors with a separate badge access between the telecom equipment room and server racks.  Rackspace is available in increments as small as 1 standard Rack Unit (1RU).  Needs can be expanded as needed, and districts will be billed monthly for the allocated space.

Bandwidth Monitoring - Included  
Access to the portal will provide visibility to bandwidth utilization graphically and in report formats. Core, hub, and local router paths will be displayed for connectivity link status for quick views of network availability. Logins are provided for districts to view their content from any web-based location and device. Access to this service is available to FIBER11 districts only.

Network Assessment - Reduced Rate
A full assessment of the district network will include documentation, diagrams, findings, and recommendations. A full list of questions and deliverables is available on request. A further reduced rate is available for return visits within two years of the initial or repeat assessments to keep all documentation current for the district.

Network Diagramming - Reduced Rate
The purpose of the network diagram is to demonstrate how one computer or system is linked to others within the network. ESC Region 11 will provide logical and physical diagrams in small or large format as well as in Visio and PDF format for portions or the entirety of the district network. A custom quote will be provided based on the number of locations within the WAN. The engagement will consist of both on-site and remote discovery by trained ESC staff.

Local Network Monitoring - Reduced Rate
Monitoring of the local district network is available to assist and notify districts in a timely manner of network failures and outages within the district.  Setup and configuration services are included with this service, with notifications delivered to specified district personnel and ESC Region 11 personnel (if requested).

Onsite Technical Support or Planning Services - 1-Day Incl., Reduced Rate
ESC Region 11 technicians and engineers can provide on-site support for PCs, devices, applications, network, strategic planning, security planning, and more. Needs and assistance are provided on an as-needed basis and can be scheduled in half-day or full-day increments. Excluding emergency situations, it is recommended to schedule the day(s) in advance to ensure availability of appropriate personnel to fulfill the request.

TEA/NIST Security Self-Assessment Assistance - Included
ESC Region 11 will provide two days per year for district staff to attend the self-assessment workshops to assist in completion, updating, and policy creation. Templates are developed and updated throughout the year and will be available to help districts stay ahead of the game on requirements and to strengthen the security posture of the district.

Disaster Recovery Framework Planning - Included
ESC Region 11 will provide two days per year for district staff to attend disaster recovery planning workshops to assist in completion, updating, testing and evaluation of the district disaster recovery plan. Templates will be provided to contract members to assist in getting started with or enhancing the district disaster recovery plan. Recommendations and reduced rate solutions will be available for districts.

Onsite or Remote Server Assistance - Reduced Rate
To assist districts with costs, the existing ESC Region 11 Network Server Contract will be rolled into the membership costs and provided for all districts on an as-needed basis at a reduced rate per instance. Assistance will be provided by skilled technicians and engineers to ensure that servers are performing at an optimal level.

Customized Technical Training - Reduced Rate
ESC Region 11 offers customized technical training that will be delivered at your location of choice. Experienced staff will provide technical training to meet the need of each individual district. Training can be provided to meet professional development requirements or for new or existing technologies within the district. Customized sessions will also include an online platform for the session that will house documents and provide the ability to review the content at a later date. Proper lead time for customized training is required for scheduling and preparation.

Staff Security Awareness Training - Reduced Rate
ESC Region 11 will provide proactive face-to-face Security Awareness training of district employees.  Training will include best practices, policies, procedures, popular attack methods, and trends.  Some customization will occur to identify items specific to your district, such as password policies, procedures, etc.

Offsite Meeting Space - Reduced Rate
Meeting space will be available for member districts at a reduced rate at the new ESC Region 11 Technology Center opening in Spring of 2020.  The conference center space will accommodate 35-40 people comfortably with amenities that include audio/visual equipment, wireless Internet, coffee, microwaves, catering (available), parking, and cleaning services. The conference center is available for half-day or full-day rental.

For more information, visit our Cybersecurity page at www.esc11.net/cybersecurity

ESC11 has partnered with Adobe to offer a consortium subscription to purchase licenses for Adobe Creative Cloud and Adobe Sign at a discounted rate. 

For more information, contact Cole Wolsch at (817) 740-3696 or visit the Adobe Consortium information page at www.esc11.net/adobe.

The ASCENDER Business Support Team offers service and support to enable Texas school districts and charter schools to conduct daily operations in the most efficient and cost-effective manner.  We provide training and support for all ASCENDER Business System applications, including Human Resources, Finance, Purchasing, Budget, Asset Management, Accounts Receivable, Security Administration, and business PEIMS.  Following is a list of some of the services we provide:

• Support clients via telephone, e-mail, and in-person for the ASCENDER Business Applications.
• Provide on-site support during district visits.
• Conduct workshops and user training through webinars or live sessions at ESC Region 11.
• Develop and distribute workshop training materials and software reference guides.
• Inform users of updates/enhancements.
• Provide detailed documentation for new software prior to release to clients.

If you have any comments, suggestions, or questions after visiting our site, please contact a team member at (817) 740-3640.

The ASCENDER Student Support team provides training and telephone, e-mail, online and in-person support for ESC Region 11 ASCENDER school districts and charter schools. Comments, suggestions, or questions? Contact a team member at (817) 740-3640.

For existing clients, find support information at our ASCENDER Student Support site.

FIBER11 is a large-scale, carrier-class network created by the ESC Region 11 Consortium, allowing member districts to access high-speed, high-bandwidth connectivity services over a brand new, dedicated, and cost-effective fiber network. The Consortium consists of ESC Region 11, school districts, and public/private charter schools in our region. This collaborative effort has given us a competitive price advantage as well as E-Rate and special construction discounts from USAC and the TEA. Through FIBER11, districts can also partner with one another in many different ways, including sharing of services, disaster recovery, and many more.

For more information, contact Juan Escobar at (817) 740-7634 or visit the FIBER11 site at www.FIBER11.net.

Considering a new library or resource management system? The Technology Resources Education Consortium offers Follett's Destiny Library Manager. Need an economical alternative to a costly conversion? For an annual membership fee, all the costs of installing and using a new management system are included. There are no servers or tech support to purchase. We are your support.

For more information, contact Beth Muirheid at 817-740-3674 or visit our TREC information page at www.trectexas.net.

Through our partnership with Jive Hosted Voice services, ESC Region 11 LEAs have access to reduced education pricing and priority service to this premium, cloud-based VoIP solution. Jive offers LEAs within Region 11 reduced pricing on both leased and purchased handset options and offers per-user pricing as well as handset pricing based on low and high usage. 

For more information, contact Cole Wolsch at (817) 740-3696 or visit our Jive Hosted Voice information page at www.esc11.net/jive.

Public Education Information Management System (PEIMS) is a service provided by the Service Center to all school districts of Region 11. Districts that contract with the PEIMS Data Quality Services (PDQS) will be provided extensive assistance in addition to basic services.

For more information, contact Mary Morgan at (817) 740-7618 or visit our PEIMS Information page at www.esc11.net/PEIMS.

ESC Region 11 is pleased to introduce TxTRACTS, an exciting solution that streamlines the data import/export process with TxEIS and third-party publishers. TxTracts complements TxEIS by adding functionality that districts request from their tech and support personnel. A single application runs on a server or computer with secure access to all hosted TxEIS databases. ESC or district personnel manage extracts, imports, and reports from the web portal. 

For more information, please contact Joey Brindle at (817) 740-7690 or visit our TxTRACTS Information page at www.esc11.net/TxTRACTS

To order TxTracts, please fill out the order form.

ESC Region 11 has teamed with Finalsite to provide districts an avenue for creating the most effective and efficient community engagement platforms for disseminating information to stakeholders (Parents, Teachers, Students, and Community).

For more information, contact Chad Pierce at (817) 740-7622.